google-site-verification: google3f564dd221696d48.html FAQ | Genuine Art Studio | British Columbia

FREQUENT ASKED QUESTIONS

How long does it take to create a commission piece?

Depending on the size of the painting it can take anywhere from one week to one month to complete from the time I start the piece.  At the time of ordering I can give you an estimate of approximately how long it will take me to complete your piece.  I will try my best to keep to this timeline, however, there is a lot of detail work in this style of painting as well as resin curing times in between coats and sometimes there are minor delays. 

What style of geode paintings do you do?

I can do a variety of styles of geode work.  I can do a standard geode on a regular sized birch canvas or I can do free-form shaped geodes that are cut out of wood.  I do individual pieces, or I can do a diptych or triptych style so if you want a 2' x 4' painting I can do two 2' x 2' pieces that you can hang together.  I can also do 3D inset (sunken) areas in the geode, or I can cut out holes with the crystals around the cut outs.  I can either blend the colours or do a traditional agate style.  

What type of canvas do you use?

I use 1 1/2" thick exhibition quality birch cradled canvases.  I usually keep my edges raw, but if you prefer painted or resin sides, please indicate when ordering.

Can I order a custom (non-traditional sized canvas) for my geode painting?

Yes, I can do custom sizes for a very small increase in price, but it takes about a week to build the birch canvases. Therefore the final product may take a little longer to complete, depending on when you order.  

What type of resin do you use?

I use only Art Resin made in Canada.  It is non-toxic, non-yellowing and it is food safe.  It can however scratch if it is handled incorrectly.

What are the shipping costs?

Shipping costs vary based on the size of the painting, the final weight and where you live.  Each painting has to be weighed and then I can get a price on shipping.  I can estimate a weight if you require a quote before ordering, but the final amount may vary slightly once the piece is completed.  Ground shipping is available in North America and in most cases the shipping time is around 4-6 days.

What materials do you use in your geodes ie. textures/crystals?

Each painting is unique and I sometimes change the items that I use.  Not every geode is the same, but for the majority of them I use real quartz crystals, or amber crystals, or amethysts and/or other semi precious stones for the 3D protruding effect.  I also use broken glass, fire-glass, sand and sometimes stones, acrylic beads and a few other items.

What quality of products do you use in your geode paintings?

I use only golden profession paints, Jacquard Pearl-Ex pigments, Jacquard Alcohol Inks, Posca Professional Paint pens, and Just4youonlineUK glitters.

How do you ship the artwork and what do you do to protect it during shipping? 

I ship all of my artwork via a professional international shipping company.  For larger pieces I have a professional wooden crate built.  The paintings wooden canvas is screwed directly to the back of the crate.  This ensures that the painting doesn't move around during shipping and no stuffing materials are needed as well as nothing can scratch your painting or break the crystals.  When you receive the crate there are detailed instructions included on how to remove your painting.  Basically you just need a screw driver and someone to help you open the crate and remove the piece.  When you open the top cover of the crate you will be able to view your piece and then someone can hold the front of the painting while the back screws are removed to release the painting from the crate.

How much do these paintings weigh?

These paintings can be heavy and a large piece such as a 4' x 4' (48" x 48") can weigh almost 40 lbs.

What hanging wire do you use?

Regular picture wire is not strong enough for the these heavy paintings so I use airline wire that is much stronger. The wire is either double crimped using a crimping tool and screwed to the wooden frame of the canvas, or large D-rings for the appropriate weight of the painting are screwed to the canvas.  See my instagram page highlight titled Process to see pictures of the crate or wire etc.

How do I hang my piece?

It is recommended that you have a professional hang your piece, but it is possible to do it yourself with some help. Since I use proper hanging wire for the weight of the piece you shouldn't have a problem as long as you use a hanging mechanism that is strong enough for the weight.  For this reason, I include the proper easy to use hangers with all of my paintings so that when you receive your piece you can hang it right away.  These hangers do not require you to find a stud and they can be put directly into drywall and they hold anywhere from 25bs to 100 lbs.

What if my painting still arrives damaged?

In the unlikely event that your painting arrives damaged (as I take all of the appropriate precautions) please take pictures of the damage before opening the crate or box.  Then open the crate or box and if the painting itself is also damaged, take additional pictures and send all of the pictures to me within 24 hours of receiving your package.

 

Are there any Customs charges?

There are no customs charges for shipping original artwork to the USA.  There can be a small customs handling fee and from my experience this has only ever been approximately $35.00 for a large piece.  If you live outside of Canada or the USA, I will have to check if there are any charges for your country.

What if I am not happy with the final result?

I want you to love your piece, therefore we will communicate regularly through the process to make sure that I am on the right track with your piece.  I will do my best to make you happy in the end, however the 50% deposit is non-refundable, therefore we will have to work together to come up with a solution and there are many options.

How do I care for my new painting?

Basically, you treat resin like glass.  You can use a soft duster or dust cloth and then use a window type cleaning product such as Windex to clean fingerprints.  Some people say that paper towel can cause fine scratches in the resin, but I have never found this to be true and Art Resin has this posted on their site as the way to clean it.  If you are concerned, you can clean it with a soft damp cloth.


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